Refund Policy

Every plan starts with a Free tier that runs the full pipeline on a real upload at no cost. Use it to confirm the Service fits your workflow before subscribing — this is the main reason we don't currently run a paid free trial.

Within the first 7 days of a first-time paid subscription, contact info@colopio.com and we will refund that charge in full, no questions asked, provided you have processed fewer than 30 minutes of video on the paid plan. This protects against accidental sign-ups and lets you evaluate a paid tier's higher limits risk-free.

After 7 days, or once you've processed 30+ minutes, subscription charges are non-refundable for the current billing period, because the underlying transcription and AI-analysis costs are incurred by us as soon as you use the Service. Cancelling stops future renewals — see below — and you keep access to the plan you already paid for until the period ends.

We make exceptions at our discretion for a documented service outage, a billing error we made, or a duplicate charge — email support with the invoice ID and we'll investigate and correct it.

Pay-as-you-go charges are billed per minute of video actually processed and are non-refundable once a job completes successfully, for the same cost-incurred reason as above. If a job fails due to an error on our side, we do not bill for it — the ledger only debits usage against a job that completed.

Cancel any time from your account's billing page — no phone call or support ticket required. Cancelling takes effect at the end of your current billing period: you keep full access until then, and you are not charged again after it ends.

If something looks wrong on your bill, email info@colopio.com first — we typically resolve billing questions within one business day, and a direct refund is faster for you than a bank dispute. Card network chargeback fees are non-refundable, so a chargeback for a charge we'd have happily refunded on request costs both sides more than asking first.

If you are a consumer in the EU or UK, distance-selling law normally gives you a 14-day right of withdrawal on digital services. Because the Service begins performing immediately when you subscribe (your upload starts processing right away), you expressly consent, by starting a paid job, to immediate performance and acknowledge that you lose the right of withdrawal once that performance has begun, to the extent permitted by your local law. This does not affect any other statutory right you cannot waive by contract.

COLOPiO Innovative Technologies L.L.C — Email: info@colopio.com · Phone: +971 58 533 7957